For those of you who don't want to shell out £20-30 for a snazzy book by yet another leadership or management guru, there's a very useful and free to access list of simple but powerful observations and tips about how to manage yourself and others more effectively on InsideCRM.com.
The advice is categorised into different sections such as body language, meeting deadlines, communicating with clients and resolving problems without creating future ones.
It's really a quick read as the lessons apply to both private and public sector management context can be read in full here.
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